Administrative Assistant
USA Insulation of Buffalo USA Insulation of Buffalo Orchard Park, NY Orchard Park, NY Part-time Full-time Part-time Full-time $18 - $22 an hour $18 - $22 an hour 2 days ago 2 days ago 2 days ago Administrative Assistant Reports To:
General Manager/Office Manager FLSA Status:
Non-Exempt
Summary:
The Administrative Assistant is responsible for building and fostering relationships with clients, vendors and employees while supporting other departments as needed.
DUTIES AND
Responsibilities:
Answers phones and sets up appointments, web lead scheduling, etc.
Schedules appointments with customers via phone.
Confirms all installs prior to the scheduled appointment.
Conducts post install survey via phone call, asks for customer input, encourages writing reviews if positive, and determines follow up actions if negative.
Performs follow up calls after Salesman first meeting to see how that appointment went, inquires on reason if service is not scheduled, asks for follow up timeline if needed.
Hand writes and mails follow up thank you notes.
Manages and ensures proper filing of all job folders and records.
Participates in and works Company booth at Home shows.
Performs general office cleaning tasks such as taking out the garbage, vacuum, disinfecting, etc.
Greets customers that come in occasionally.
Performs all other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - High school diploma or general education degree (GED); previous customer service or similar industry experience a plus; or equivalent combination of education and experience.
Language Skills - Ability to read, analyze, and interpret work order.
Ability to respond to common inquiries or complaints from customers, or members of the business community.
Ability to effectively present information to management.
Ability to interact clearly and effectively, in both written and oral communication, with General Manager, clients, staff, vendors, etc.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
USA INSULATION EMPLOYEE JOB DESCRIPTION Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
This role requires proficient knowledge of Microsoft Office.
COMPETENCIES:
Communication- Refers to the ability to inform orally and in writing, with clarity and good effect.
It means to understand clearly and quickly when instructions or orders are received.
It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
Customer Service- Refers to the ability to satisfy the expectations and requirements of customers.
Displays courtesy and sensitivity and responds promptly to service requests.
Identifies customer needs and explains services clearly.
Handles difficult situations.
Organizing- Can marshal resources (people, funding, material, support) to get things done.
Can orchestrate multiple activities at once to accomplish a goal.
Uses resources effectively and efficiently.
Arranges information and files in a useful manner.
Time Management- Uses his/her time effectively and efficiently.
Values time.
Concentrates his/her efforts on the more important priorities.
Gets more done in less time than others.
Can attend to a broader range of activities.
Work Quality - Work quality refers to the effort that consistently achieves desired outcomes with a minimum of avoidable errors and problems.
PHYSICAL DEMANDS:
While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work.
The individual needs to occasionally move about inside the office.
They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer.
They must be able to exchange accurate information with customers and others in the office while interacting.
The employee must regularly lift and /or move up to 15 pounds, occasionally lift and/or move up to 25 pounds.
The individual must be capable of reviewing their work for errors and make adjustments as necessary.
WORK ENVIRONMENT:
While performing the duties of this job, office environment.
The noise level in the work environment is usually low to moderate.
The individual frequently works in a controlled climate.
Job Types:
Full-time, Part-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
25 - 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Weekends as needed
Experience:
Customer service:
1 year (Preferred) Ability to Commute:
Orchard Park, NY 14127 (Required) Work Location:
In person Answers phones and sets up appointments, web lead scheduling, etc.
Schedules appointments with customers via phone.
Confirms all installs prior to the scheduled appointment.
Conducts post install survey via phone call, asks for customer input, encourages writing reviews if positive, and determines follow up actions if negative.
Performs follow up calls after Salesman first meeting to see how that appointment went, inquires on reason if service is not scheduled, asks for follow up timeline if needed.
Hand writes and mails follow up thank you notes.
Manages and ensures proper filing of all job folders and records.
Participates in and works Company booth at Home shows.
Performs general office cleaning tasks such as taking out the garbage, vacuum, disinfecting, etc.
Greets customers that come in occasionally.
Performs all other duties as assigned.
Education and/or Experience - High school diploma or general education degree (GED); previous customer service or similar industry experience a plus; or equivalent combination of education and experience.
Language Skills - Ability to read, analyze, and interpret work order.
Ability to respond to common inquiries or complaints from customers, or members of the business community.
Ability to effectively present information to management.
Ability to interact clearly and effectively, in both written and oral communication, with General Manager, clients, staff, vendors, etc.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
This role requires proficient knowledge of Microsoft Office.
Communication- Refers to the ability to inform orally and in writing, with clarity and good effect.
It means to understand clearly and quickly when instructions or orders are received.
It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
Customer Service- Refers to the ability to satisfy the expectations and requirements of customers.
Displays courtesy and sensitivity and responds promptly to service requests.
Identifies customer needs and explains services clearly.
Handles difficult situations.
Organizing- Can marshal resources (people, funding, material, support) to get things done.
Can orchestrate multiple activities at once to accomplish a goal.
Uses resources effectively and efficiently.
Arranges information and files in a useful manner.
Time Management- Uses his/her time effectively and efficiently.
Values time.
Concentrates his/her efforts on the more important priorities.
Gets more done in less time than others.
Can attend to a broader range of activities.
Work Quality - Work quality refers to the effort that consistently achieves desired outcomes with a minimum of avoidable errors and problems.
401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday Weekends as needed Customer service:
1 year (Preferred) Orchard Park, NY 14127 (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
General Manager/Office Manager FLSA Status:
Non-Exempt
Summary:
The Administrative Assistant is responsible for building and fostering relationships with clients, vendors and employees while supporting other departments as needed.
DUTIES AND
Responsibilities:
Answers phones and sets up appointments, web lead scheduling, etc.
Schedules appointments with customers via phone.
Confirms all installs prior to the scheduled appointment.
Conducts post install survey via phone call, asks for customer input, encourages writing reviews if positive, and determines follow up actions if negative.
Performs follow up calls after Salesman first meeting to see how that appointment went, inquires on reason if service is not scheduled, asks for follow up timeline if needed.
Hand writes and mails follow up thank you notes.
Manages and ensures proper filing of all job folders and records.
Participates in and works Company booth at Home shows.
Performs general office cleaning tasks such as taking out the garbage, vacuum, disinfecting, etc.
Greets customers that come in occasionally.
Performs all other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - High school diploma or general education degree (GED); previous customer service or similar industry experience a plus; or equivalent combination of education and experience.
Language Skills - Ability to read, analyze, and interpret work order.
Ability to respond to common inquiries or complaints from customers, or members of the business community.
Ability to effectively present information to management.
Ability to interact clearly and effectively, in both written and oral communication, with General Manager, clients, staff, vendors, etc.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
USA INSULATION EMPLOYEE JOB DESCRIPTION Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
This role requires proficient knowledge of Microsoft Office.
COMPETENCIES:
Communication- Refers to the ability to inform orally and in writing, with clarity and good effect.
It means to understand clearly and quickly when instructions or orders are received.
It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
Customer Service- Refers to the ability to satisfy the expectations and requirements of customers.
Displays courtesy and sensitivity and responds promptly to service requests.
Identifies customer needs and explains services clearly.
Handles difficult situations.
Organizing- Can marshal resources (people, funding, material, support) to get things done.
Can orchestrate multiple activities at once to accomplish a goal.
Uses resources effectively and efficiently.
Arranges information and files in a useful manner.
Time Management- Uses his/her time effectively and efficiently.
Values time.
Concentrates his/her efforts on the more important priorities.
Gets more done in less time than others.
Can attend to a broader range of activities.
Work Quality - Work quality refers to the effort that consistently achieves desired outcomes with a minimum of avoidable errors and problems.
PHYSICAL DEMANDS:
While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work.
The individual needs to occasionally move about inside the office.
They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer.
They must be able to exchange accurate information with customers and others in the office while interacting.
The employee must regularly lift and /or move up to 15 pounds, occasionally lift and/or move up to 25 pounds.
The individual must be capable of reviewing their work for errors and make adjustments as necessary.
WORK ENVIRONMENT:
While performing the duties of this job, office environment.
The noise level in the work environment is usually low to moderate.
The individual frequently works in a controlled climate.
Job Types:
Full-time, Part-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
25 - 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Weekends as needed
Experience:
Customer service:
1 year (Preferred) Ability to Commute:
Orchard Park, NY 14127 (Required) Work Location:
In person Answers phones and sets up appointments, web lead scheduling, etc.
Schedules appointments with customers via phone.
Confirms all installs prior to the scheduled appointment.
Conducts post install survey via phone call, asks for customer input, encourages writing reviews if positive, and determines follow up actions if negative.
Performs follow up calls after Salesman first meeting to see how that appointment went, inquires on reason if service is not scheduled, asks for follow up timeline if needed.
Hand writes and mails follow up thank you notes.
Manages and ensures proper filing of all job folders and records.
Participates in and works Company booth at Home shows.
Performs general office cleaning tasks such as taking out the garbage, vacuum, disinfecting, etc.
Greets customers that come in occasionally.
Performs all other duties as assigned.
Education and/or Experience - High school diploma or general education degree (GED); previous customer service or similar industry experience a plus; or equivalent combination of education and experience.
Language Skills - Ability to read, analyze, and interpret work order.
Ability to respond to common inquiries or complaints from customers, or members of the business community.
Ability to effectively present information to management.
Ability to interact clearly and effectively, in both written and oral communication, with General Manager, clients, staff, vendors, etc.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
This role requires proficient knowledge of Microsoft Office.
Communication- Refers to the ability to inform orally and in writing, with clarity and good effect.
It means to understand clearly and quickly when instructions or orders are received.
It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
Customer Service- Refers to the ability to satisfy the expectations and requirements of customers.
Displays courtesy and sensitivity and responds promptly to service requests.
Identifies customer needs and explains services clearly.
Handles difficult situations.
Organizing- Can marshal resources (people, funding, material, support) to get things done.
Can orchestrate multiple activities at once to accomplish a goal.
Uses resources effectively and efficiently.
Arranges information and files in a useful manner.
Time Management- Uses his/her time effectively and efficiently.
Values time.
Concentrates his/her efforts on the more important priorities.
Gets more done in less time than others.
Can attend to a broader range of activities.
Work Quality - Work quality refers to the effort that consistently achieves desired outcomes with a minimum of avoidable errors and problems.
401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday Weekends as needed Customer service:
1 year (Preferred) Orchard Park, NY 14127 (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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