Contact Center Representative

Come join a dynamic and innovative higher education institution dedicated to impacting the lives of students! Bryant and Stratton College has over 160 years of experience and a solid reputation of providing a quality education to students around the country.
The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.
Responsibilities include:
Contact and connect prospective students to one of nineteen Bryant & Stratton admissions offices via warm transfer
Deliver prepared scripting to potential students and persuade prospective students to move forward in the enrollment process
Identify and overcome objections faced, while keeping the customer's best interest a priority.
Handle inbound inquiries, providing customers with accurate information and direction to ensure a world-class student experience
Document all call information within Oracle CRM according to standard operating procedures
Complete any other tasks, projects, or assignments not described herein.
Demonstrated ability to establish relationships & build rapport over the phone
Strong multi-tasking & organizational skills € Goal-oriented & able to thrive in a fast-paced, team environment
Internet savvy w/some level of knowledge with Microsoft Office products (Word, Excel, PowerPoint)
Minimum of a High School Diploma or equivalent
Ability to work afternoons, evenings as late as 10 pm, & Saturdays.
Preferred Qualifications:
1. Previous call center & sales experience
2. Associates or Bachelor's Degree in a relevant field
Apply today for immediate consideration!
Apply Online in Ultipro:
Send your resume and salary requirements to: onlinejobs@Bryantstratton.edu
Mobile App: http://online.bryantstratton.edu/recruiting/
Requisition #17-0386
Bryant & Stratton College is an Equal Opportunity Employer
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