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2018 - Financial Aid Advisor - Student Support & Customer Service

Business Office/ FA
2018F01796
### Description
Are you ready for a change from the ordinary? Then Bryant & Stratton College might be for you! We are a mission-driven institution of higher education with a student-centered approach, and we?re an innovator in online education. Our financial aid advisors have a passion for helping students meet their educational dreams. This is not a virtual position.
The successful Financial Aid Advisor will display excellent customer service skills in every student interaction including on the telephone and in writing. Financial Aid Advisors provide advisement to students and families regarding financial aid eligibility, types of student aid, application procedures, student budget development, debt management and other consumer information as it relates to student aid and the College. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is highly organized and actively engaged with students and develop new skills.
Responsibilities:
Collects, reviews, analyzes, and processes all student financial aid information
Enters data into multiple tracking systems
Reviews incoming documentation for accuracy and completeness, and returns incomplete documentation to students in a timely manner
Monitors student?s progress in terms of submitting required financial documents, other state and federal forms, and follows up as necessary
Creates and delivers an award letter to prospective students, explaining the financial aid process in detail as the student requires
Adheres to all Federal and State Financial Aid Guidelines
Maintains confidential information per FERPA Regulation
Competencies:
Strong commitment to customer service and excellent written and verbal communication,
Ability to assess student?s needs over the phone or via email,
Energetic, personable and a positive attitude
Highly organized while working in a fast-paced environment, possess capacity to multi-task while maintaining attention to detail
Ability to be flexible to changing processes while proactively seeking solutions and problem-solving.
Qualifications:
Bachelor?s degree required, and must not be in default of a federal student loan,
Internet Savvy with multiple browsers
Familiar with Microsoft Office products
Ability to work some overtime
Apply today for immediate consideration!
Bryant & Stratton College is an Equal Opportunity Employer.
To apply, please email onlinejobs@Bryantstratton.edu.
## Qualifications
### Skills
Preferred
Communication
Advanced
Detailed Oriented
Advanced
### Behavior
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
### Motivation
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
### Education
Required
Bachelors or better
Posted: December 3, 2018


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