2019 - Financial Aid Customer Service Advisor

Are you ready for a change from the ordinary? Then Bryant & Stratton College might be for you! We are a mission-driven institution of higher education with a student-centered approach, and we're an innovator in online education. Our Financial Aid Customer Service Advisors have a passion for helping students meet their educational dreams. This is not a virtual position.
The successful Advisor will display world - class customer service skills in every student interaction through inbound and outbound telephone calls. They review financial aid packages and provide advisement to students and families regarding financial aid eligibility, types of student aid, application procedures, student budget development, debt management and other consumer information as it relates to student aid and the College. This position is best suited for someone who prefers a fast-paced environment, adapts to change, is highly organized and actively engaged with students and develop new skills.
Strong commitment to customer service and excellent written and verbal communication,
Ability to assess student's needs over the phone or via email,
Energetic, personable and a positive attitude
Highly organized while working in a fast-paced environment, possess capacity to multi-task while maintaining attention to detail
Ability to be flexible to changing processes while proactively seeking solutions and problem-solving.
Associate's degree required, Bachelor's degree preferred, and must not be in default of a federal student loan,
Internet Savvy with multiple browsers
Familiar with Microsoft Office products
Ability to work some overtime
Apply today for immediate consideration!
Bryant & Stratton College is an Equal Opportunity Employer.

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