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2018 - Customer Service Representative - Contact Center

Do you believe student success is a priority? We do too! We're Bryant & Stratton College, and our Online division is rapidly expanding! We are an established and growing proprietary college, and we're serious about living by our values and supporting student success "through all the &s in life." If you're looking for a stable organization that embraces a student-centered approach with integrity and continuous improvement, then our Contact Center Representative position at our Online campus in Orchard Park, NY may be the right position for you. This is NOT a virtual position.
The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.
Responsibilities:
Contact and connect prospective students to one of nineteen Bryant & Stratton admissions offices via warm transfer
Deliver prepared scripting to potential students and persuade prospective students to move forward in the enrollment process
Identify and overcome objections faced, while keeping the customer's best interest a priority.
Handle inbound inquiries, providing customers with accurate information and direction to ensure a world-class student experience
Document all call information within Oracle CRM according to standard operating procedures
Qualifications:
Demonstrated ability to establish relationships & build rapport over the phone
Strong multi-tasking & organizational skills
Goal-oriented & able to thrive in a fast-paced, team environment
Internet savvy w/some level of knowledge with Microsoft Office products (Word, Excel, PowerPoint)
Minimum of a High School Diploma or equivalent
Ability to work afternoons, evenings as late as 10 pm, & Saturdays.
Preferred Qualifications:
Previous call center & sales experience
Associates or Bachelor's Degree in a relevant field
Apply today for immediate consideration!
Bryant & Stratton College is an Equal Opportunity Employer.
To apply, please email onlinejobs@Bryantstratton.edu.


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